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Effective Communication Course

Effective communication at the workplace enhances productivity and promotes positive work environment. Nevertheless, because people come from diverse cultures, there is a need to respect other cultures as you communicate and resolve conflicts in the workplace.

hotel, communication, environment, conflict, customer

  • Course Objectives

    The main objectives of this course is to help the learner to;

    1. Effectively use verbal skills to build relationships with hotel customers
    2. Successfully use visual and vocal skills to communicate with hotel customers.
    3. Interact with customers through effective communication

  • Couse Outline

    The effective communication at workplace course has four lessons;

    1. Verbal
    2. Visual
    3. Vocal
    4. Daily encounters