Top 11 Knowledge Management Software (KMS) in 2023: Part 1

Picking the top 11 is a challenge, and we understand the best is subjective. So, we used five broad factors to evaluate 92 knowledge management softwares available in 2023.

The primary factor is the fundamental pros and cons of the softwares. Then, we added four secondary factors to make the evaluation much more rounded and complete. Our sequencing doesn’t represent ranking; they are listed alphabetically.

A Comparative Analysis of Top 11 Knowledge Management Software in 2023

Hereare six knowledge management softwares covered in depth, and the other five are covered in the next blog.

Bitrix24

Bitrix24 is an all-in-one collaboration software that offers a comprehensive suite of tools for managing, communicating, and working together effectively. The platform provides a unified hub for your projects, files, messages, tasks, and contacts, making it easy to access and organize all the information you need in one place. With Bitrix24, getting started is a breeze simply sign up for an account and invite your team members to join. The result is a seamless collaboration experience that enhances productivity and promotes teamwork.

Features of Bitrix 24

• Account Management
• Activity Dashboard
• Activity Tracking
• Activity/News Feed
• Agenda Management
• Billing & Invoice
• Call Conferencing
• Campaign Analytics
• Chat/Messaging
• Data Import/export
• Data storage management
• KPI Monitoring
• Messaging
• Media Library
  

Pros and Cons of Bitrix24

Bitrix 24 has a number of pros and cons to consider. On the positive side, Bitrix 24 offers a comprehensive set of features to manage knowledge and training needs, including online courses, troubleshooting guides, and analytics, below are the pros and cons of Bitrix 24:

Pros

• Extensive CRM module to track leads, and client data.
• Easy-to-use feature
• Interactive and intuitive application
• Value for money

Cons

• Some features/tools may clutter the experience.
• The features can be simplified.
• Extracting reports is difficult.

Business Type

• Small/medium-sized business

Bitrix24 Ratings

Below are the available ratings for Bitrix 24 on platforms like google, app store, and playstore:

• Google ratings - NA
• App store rating - 4
• Play store rating - 4

Overall rating

• Value for money - 4
• Ease of use - 3.5
• Features - 4
• Customer support - 4

Bitrix24 Pricing Model

Bitrix 24 offers two pricing models for its users. You can try the free trial with basic features capable of managing knowledge for small businesses with ease. The second model is subscription-based, where users can select different plans based on their business requirements. Here are the pricing models available:

• Free Version - No
• Subscription - Yes

Pricing Details

Free Trial

• 30 days free trial with all the basic features.

Cloud

• Basic: $61/mo
• Standard: $124/mo
• Professional: $249/mo

On-premise

• Business: $2,990 (one-time license)
• Enterprise: $24,990 (one-time license)

Bitrix24 FAQs

When choosing to use an app, users are always interested in learning more about its features and functionalities as well as any possible problems or worries they might have. Here we have the five most asked questions in various forums and comment sections. See if your query has previously been addressed by looking below:

Who are the typical users of Bitrix24?

• Large Enterprises, Mid Size Businesses, Small Businesses

What languages does Bitrix 24 support?

• English only

Does Bitrix 24 offer an API?

• Yes, Bitrix24 has an API available for use.

What other apps does Bitrix 24 integrate with?

• Google drive, google docs, Paypal, Gmail, Microsoft 365, WordPress, Mailchimp, google analytics 360

What level of support does Bitrix24 offer?

• FAQs, Customer Forum, Email/Help Desk, Chat, and Knowledge Base
  

ClickUp

ClickUp is a robust and versatile productivity platform that helps teams of all shapes and sizes to achieve their goals and bring their projects to fruition. With ClickUp, you can seamlessly manage your creative ideas, collaborate more efficiently, and unify all of your team's work in one centralized location. Whether you're in the tech industry or marketing, ClickUp is the go-to tool for streamlining your workflow, maximizing productivity, and turning your ideas into reality.

Features of ClickUp

ClickUp is a powerful and versatile platform that helps businesses manage their tasks and projects more efficiently. With its comprehensive set of features, it simplifies the task of compliance management and contact management. The customizable dashboard allows you to view and track tasks at a glance, while the customer journey mapping feature provides valuable insight into customer behavior, listed are the features:

• Compliance Management
• Contact Management
• Customizable Dashboard
• Customer Journey Mapping
• Document Management
• Document Storage
• Task management
• Task Scheduling
• Testing/QA Management

ClickUp Pros and Cons:

The benefits and drawbacks should be weighed carefully while choosing software. On the plus side, Clickup provides an extensive range of capabilities to manage knowledge and training needs, including online courses, troubleshooting tips, and analytics. The followings are the benefits and drawbacks of ClickUp:

Pros

• Simplicity and intuitive UI
• Personalized views and task management
• Flexible working and creating projects
• Interactive application

Cons:

• Tracking items can be hectic sometimes.
• Task and subtask management can be confusing.
• Overwhelming amount of features and you may not use 60% of them.

Business Type

• Small/medium-sized businesses

ClickUp Ratings

Below are the available ratings for ClickUp on platforms like google, app store, and playstore:

• Google ratings - 4.7
• App store rating - not available
• Play store rating - not available

Overall rating

• Value for money - 4.5
• Ease of use - 4
• Features - 4
• Customer support - 4

Pricing details

Free Forever:

• 100MB storage
• Unlimited Tasks
• Unlimited Users

Unlimited Plan: $5 user/month billed annually or $9 user/month billed monthly.

• Unlimited Storage
• Unlimited Views
• Unlimited Integrations
• Unlimited Reporting
• Guests and Permissions
• Goals
• Portfolios
• Custom Fields
• Send and receive emails
• 1,000 Automations/month
• View today's activity on Pulse (live overview)

Business Plan: $9 user/month billed annually or $19 user/month billed monthly.

• All Features of Unlimited Plan
• 2FA and Google SSO
• Goal Folders
• Custom Exporting
• Private, Protected, and Default Views
• Workload
• Send and receive emails
• All Dashboard widgets
• 10,000 Automations/month
• View historical data on Pulse (live overview)
• Extra guests

Enterprise Plan: Contact Sales for Pricing

• All Features of the Business Plan
• Single Sign-On (SSO)
• Contract Review & HIPAA
• Increased API limits
• Custom Onboarding
• Dedicated Success Manager
• Advanced Permissions
• 100,000 Automations/month
• Send and receive emails

ClickUp FAQs

Here the FAQs cover the five most asked questions:

Who are the typical users of Clickup?

• Large Enterprises, Mid Size Businesses, Public Administrations, and Small Businesses

What languages does Clickup support?

• English

Does Clickup offer an API?

• Yes, Clickup has an API available for use.

What other apps does Clickup integrate with?

• Google Workspace, Trello, DocuSign, Asana, Jira, Evernote teams, Google Calendar, Microsoft Sharepoint, Lucidchart, Google maps, Miro, Microsoft Outlook

What level of support does Clickup offer?

• FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

Confluence

Confluence is a perfect example of knowledge management software (KMS) that promotes knowledge-sharing and collaboration among teams. It lets you create and share dynamic pages to work on any project or idea together. The tool provides spaces to structure and organize work, enabling every team member to access the information they need to perform at their best.

Features of Confluence

Confluence offers a diverse range of features that can make collaboration and team management a breeze. With its easy-to-use interface and simple navigation, you can quickly set up meetings, create surveys, and polls, and share your screen for presentations. Its video conferencing and real-time chat capabilities allow for seamless communication and easy collaboration. Below are the listed features of confluence:

• Meeting Management
• Activity/News Feed
• Survey/Poll Management
• Screen Sharing
• Video Conferencing
• Real-Time Chat
• Employee Database
• Blogs
• Employee Photos
• Newsletter Management

Confluence Pros and Cons:

On the positive side, Confluence offers a comprehensive set of features to manage knowledge and training needs, including online courses, troubleshooting guides, and analytics, below are the pros and cons of confluence:

Pros

• Affordable Pricing
• Easy documentation and management
• Simple UX
• Search works great

Cons:

• Can be overwhelming for new users

Business Type

• Small/medium-sized business

Confluence Ratings

Looking at user reviews, Confluence has an impressive rating of 4.7 on Google. While there are no ratings available on the App Store or Play Store, it's clear that Confluence has a loyal following among its users who appreciate its functionality and ease of use. With such positive reviews, it's clear that Confluence has made an impact in the world of business management software.

• Google ratings - 4.7
• App store rating - not available
• Play store rating - not available

Overall rating

• Value for money - 4
• Ease of use - 4
• Features - 3.5
• Customer support - 4

Confluence Pricing Options

Confluence offers two pricing models for its users. The first one is a free version with limited features and functionalities to start. The second model is subscription-based, where users can select different plans based on their business requirements. Here are the pricing models available:

• Free Plan
• Subscription

Pricing Overview

• The price starts from $149 per month

Confluence FAQs

Who are the typical users of Confluence?

• Large Enterprises, Mid Size Businesses, Public Administrations, Small Businesses

What languages does Confluence support?

• Confluence supports the following languages: English

Does Confluence offer an API?

• Yes, Confluence has an API available for use.

What other apps does Confluence integrate with?

• Google Workspace, Trello, DocuSign, Asana, Jira, Evernote teams, Google Calendar, Microsoft Sharepoint, Lucidchart, Google maps, Miro, Microsoft Outlook

What level of support does Confluence offer?

• FAQs and Forum, Email/Help Desk, Chat, Knowledge Base

Document 360

Document360 is an online platform designed to assist businesses in creating and managing their own knowledge base to provide self-service support for their customers. It offers a range of features such as content management, problem-solving assistance, discussion forums, and product cataloging to facilitate collaboration and efficient publishing of information. It caters to businesses across various industries and aims to streamline the process of providing comprehensive support to customers.

Document 360 Features

With these features, you can create a complete knowledge or content management system to build and offer your online self-service center. With its user-friendly interface and advanced features, Document 360 offers a comprehensive solution. Here's a drop-down list of the features of Document 360:

• Categorization/Grouping
• Collaboration Tools
• Commenting/Notes
• Content Library
• Content Management
• Customizable Branding
• Customizable Fields
• Customizable Forms
• Customizable Reports
• Customizable Templates
• Dashboard
• Data Import/Export

Pros and Cons of Document360

Pros

• Powerful Search
• Can be used as both an internal & external knowledge base
• Complete access control
• Data privacy
• Easy-to-use and customizable dashboard

Cons

• The import function doesn't work for Microsoft Word and CHM
• Minor bugs and lags are encountered while editing or saving
• Some features are missing

Business Type

• Small/Medium sized businesses can use it.

Document360 Ratings

Below are the available ratings for Document 360 on platforms like google, app store, and playstore:

• Google ratings - 4.7
• App store rating - not available
• Play store rating - not available

Overall rating

• Value for money - 4.5
• Ease of use - 4.5
• Features - 4.5
• Customer support - 4.5

Document360 Pricing Options

Document 360 empowers its users with two pricing models, ensuring that all sizes of businesses can leverage its innovative features. The first pricing model is the "Free Plan," which is perfect for small businesses looking for a basic platform to manage their documentation needs. Although this plan comes with limited features, it's still a valuable option for companies with minimal requirements. The second pricing model is the "Subscription Plan," where users can choose from different plans according to their business needs. The platform offers a free trial to its users, providing them with a hands-on experience of its comprehensive features before committing to a subscription plan. Here are the pricing models available:

• Free Plan
• Subscription
• Free trial

Pricing Overview

• The price starts from $149 per month

Document360 FAQs

Users are always curious about the features and functionalities of an app, as well as any potential issues or concerns they may have before committing to using it. Here are the top-picked FAQs. So, take a look below and see if your question has already been answered.

Who are the typical users of Document 360?

• Large Enterprises, Mid Size Businesses, Public Administrations, Small Businesses

What languages does Document 360 support?

• English

Does Document 360 offer an API?

• Yes, Document 360 has an API available for use.

What other apps does Document 360 integrate with?

• Zendesk Suite

What level of support does Document 360 offer?

• FAQs and Customer Forum, Email and Help Desk, Chat, Knowledge Base

Flowlu

Flowlu is a comprehensive business management platform that offers a range of tools and functionalities to help streamline and optimize various aspects of your business. At its core, Flowlu is a CRM (Customer Relationship Management) system that allows you to manage and track interactions with customers and clients, automate sales processes, and gain insights into your business performance.

What is different from other CRM and KMS?

Flowlu is not your typical CRM and KMS. What sets Flowlu apart from other business management platforms is its unique combination of features and functionalities. In addition to providing a robust CRM system that helps you manage customer interactions and sales processes, Flowlu also supports the record-keeping of financial data, allowing you to gain insights into your business's financial health and make data-driven decisions.

Features of Flowlu:

Flowlu offers a range of features designed to help businesses manage and optimize their operations. The cloud-based CRM makes it easy to manage leads and contacts, as well as track new sales opportunities. Additionally, Flowlu allows users to manage projects from desktop or mobile devices, enabling greater flexibility and productivity, and more features are listed below:

• Cloud-based CRM
• Easy to manage leads and contacts
• Easy to track new sales opportunities
• Allows to manage projects from desktop or mobile devices
• Real-time team collaboration
• Instant messaging and notification
• Easy generating invoices
• Sending payment reminders to clients
• Online mind maps creation
• Agile project management tools to plan, track and release projects

Let’s dive into the pros and cons of the Flowlu:

Pros:

• Comprehensive features
• Agile project management feature
• Financial management and invoice generation feature

Cons:

• UI can be upgraded (in some cases the interface is unintuitive)
• Expensive

Business type:

Flowlu's capability, it's accessibility, low cost, and powerful search capabilities more than makeup for its cons. For small to medium-sized firms with teams of between 5 and 20 employees, a platform is a great option. Small and medium-sized business

Flowlu Ratings:

Flowlu is a popular business management platform that has garnered mixed reviews from users. At the time of writing, there are no reviews yet on the Play store. It's worth noting that ratings can vary depending on individual experiences and preferences, so it's always a good idea to try a platform out for yourself and see if it meets your specific needs and requirements. Regardless of the ratings, Flowlu remains a popular choice for businesses looking for a comprehensive and integrated business management solution.

• Google rating: 3.5
• App store: 4.8
• Play store: no reviews yet

The rating according to User experience

Flowlu has received mixed ratings from users, with some areas performing better than others. In terms of ease of use, the platform has received a rating of 3.5, suggesting that some users may find it slightly difficult to navigate or access certain features, below is the overall rating:

• The ease of use = 3.5
• Customer support = 4
• Value for money = 4
• Functionality = 4.5 It can make the app more user-friendly and intuitive.

Flowlu Pricing Models:

Flowlu offers two main pricing models: a free version and a subscription-based model.

• Free and
• Subscription The free version of Flowlu offers a limited set of features, including task and project management, team collaboration, and basic financial tracking. This version is suitable for small businesses or individuals who need basic tools to manage their day-to-day tasks and projects and supports 2 users only. For users who require more advanced features, Flowlu offers a subscription-based model. The pricing for this model varies depending on the number of users and the features required. They have introduced their business model which consists:

For Business tier:

• $59 per month
• Supports 16 users
• The feature of adding an external knowledge base functionality is available

Top Five FAQs for Flowlu

Who are the typical customers?

• Freelancers, Large Enterprises, Mid Size Businesses, Non-Profit, and Small Businesses

What language does the app support?

• English only

What devices are supported?

• Android, iPad, iPhone

Is API integration available?

• Yes, it provides easy API integration.

What are the apps Flowlu integrates with?

• Pebbly Connect, Zadarma, Microsoft Outlook, PayPal, Jira, Calendly, Gmail, Google Drive, Stripe, Google Calendar, JivoChat, Mailchimp, Twilio, Zendesk Suite

HelpCrunch

HelpCrunch provides a visually pleasing and user-friendly interface that adapts seamlessly to the requirements of businesses of all sizes. Whether you're a small enterprise or a large corporation, HelpCrunch is the perfect solution for managing customer service. In addition to its intuitive design, the platform boasts a chat feature that makes it ideal for those just getting started in customer service management. With HelpCrunch, you can easily scale your operations and provide exceptional customer support to drive your business forward.

Features of HelpCrunch

HelpCrunch offers an extensive range of features designed to help businesses manage their customer communication needs seamlessly. With HelpCrunch, businesses can take advantage of its intuitive user interface to manage their communication with customers effectively, below are the listed features of HelpCrunch:

• API
• Access Controls/Permissions
• Alerts/Escalation
• Alerts/Notifications
• Appointment Management
• Auto-Responders
• Automated Routing
• Call Center Management
• Canned Responses
• Cataloging/Categorization
• Chat/Messaging
• Chatbot
• Collaboration Tools
• Communication Management
• Contact Database

HelpCrunch Pros and Cons

Pros

• Easy to configure
• Easy integration with iPhone
• Easy to track all chats and users
• Can send an email directly to non-app users
• The live chat feature functions the best

Cons

• Customer service can be made prompt
• Improvement in UX/UI is recommended

Business Type

• Small/medium-sized business

HelpCrunch Ratings

Below are the available ratings for HelpCrunch on platforms like google, app store, and playstore:

• Google ratings - NA
• App store rating - 3.5
• Play store rating - NA

Overall rating

• Value for money - 5
• Ease of use - 4
• Features - 3
• Customer support - 3.5

Pricing details of HelpCrunch

HelpCrunch offers two pricing models for its users. The first one is a free version, which comes with limited features and functionalities but is still a good option for small businesses with basic needs. The second model is subscription-based, where users can select different plans based on their business requirements. Here are the pricing models available:

• Free - Not available
• Subscription - Yes, the price starts from $15/month/user

Some FAQs for HelpCrunch

Who are the typical users of HelpCrunch?

• Large Enterprises, Mid Size Businesses, Public Administrations, Small Businesses

What languages does HelpCrunch support?

• English

Does HelpCrunch offer an API?

• Yes, HelpCrunch has an API available for use.

What other apps does HelpCrunch integrate with?

• Slack, WordPress, Google Analytics 360, Zapier, Pipedrive, Adobe Commerce, DelivAp

What level of support does HelpCrunch offer?

• FAQs/Forum, Email/Help Desk, Chat, Knowledge Base
  

Each one of the six knowledge management software is capable of handling business knowledge management requirements - simple to complex. In [Top 11 Knowledge Management Software in 2023 Part 2](https://sharelookapp.com/blog/top-11-knowledge-management-software-kms-in-2023-part-2), we will cover the rest of the five knowledge management software. At the end we will hand-pick three KMS, we liked.