Continuing from where we left off in part 1, we present to you the remaining five knowledge management software that made it to our top 11 list. In our previous blog post, we covered six of the top knowledge management software systems available in 2023. This is the second part of our blog series, where we will delve into five more robust KMS systems that are worth your attention. As we said, we will be picking three outstanding software from the list which will be revealed later in the blog.
7. Intercom
What is Intercom?
Intercom is a highly effective platform that empowers businesses to manage their customer communication in an efficient and streamlined manner. Its highly effective and interactive interface can also help teams to mitigate the challenges in streamlining team collaboration . Notably, Intercom's 2-way messaging feature facilitates real-time conversations between businesses and their customers, leading to improved customer satisfaction and loyalty.
At the heart of Intercom's success lies its commitment to putting the customer first. By enabling businesses to communicate with their customers in a personalized, conversational manner, Intercom helps companies build meaningful relationships with their customers. This customer-centric approach has made Intercom a preferred platform for businesses of all sizes looking to deliver exceptional customer experiences.
Features of Intercom
The platform also offers campaign analytics, providing valuable insights into customer engagement and behavior. Campaign scheduling allows businesses to schedule messages in advance, ensuring that they reach their audience at the right time. Here are some of the features of Intercom:
- 2-Way Messaging
- Automated Responses
- Campaign Analytics
- Campaign Scheduling
- Contact Database
- Email Automation
- Lead Generation
- SMS Messaging
Pros of Intercom
Intercom has many pros and cons to consider. On the positive side, Intercom offers a comprehensive set of features to manage knowledge and training needs, including online courses, troubleshooting guides, and analytics, below are the pros and cons of Intercom:
- Easy to configure
- Easy integration with iPhone
- Easy to track all chats and users
- Can send emails directly to non-app users
- Live-chat feature functions the best
Cons of Intercom
- Customer service can be made prompt
- Improvement in UX/UI is recommended
- Business Type
- Small/medium-sized business
Ratings of Intercom
Below are the available ratings for Intercom on platforms like Google, app store, and playstore:
- Google ratings - 4
- App store rating - 4.5
- Play Store rating - 4.5
Overall rating
- Value for money - 4
- Ease of use - 4.5
- Features - 4
- Customer support - 4
Intercom Pricing details
- Subscription - Starts from $74/month
- Free Trial - Available
Intercom FAQs
As users, we are always keen to understand the functionalities and features of any app, as well as any potential issues or concerns that may arise. To facilitate your decision-making process and ensure you have all the necessary information at your disposal, we have put together selected FAQs below:
Who are the typical users of Intercom?
- Large Enterprises, Mid Size Businesses, Public Administrations, Small Businesses
What languages does Intercom support?
- English
Does Intercom offer an API?
- Yes, Intercom has an API available for use.
What other apps does Intercom integrate with?
- Google Workspace, Trello, DocuSign, Asana, Jira, Evernote Teams, Google Calendar, Microsoft Sharepoint, Lucidchart, Google Maps, Miro, Microsoft Outlook
What types of support does Intercom offer?
- FAQs and Forum, Email and Help Desk, Chat, Knowledge Base
8. Nuclino
When it comes to knowledge management, Nuclino stands out as a software platform that excels in simplicity and intuitive design. As soon as you log in, you'll immediately notice the smooth and clean interface, which streamlines the creation and management of lists, kanban boards, and mind maps. Nuclino takes teamwork to the next level with its collaborative, real-time project editing feature, which allows team members to work together seamlessly and effectively. With Nuclino, you'll have a powerful tool that empowers your team to achieve their goals and drive success in your business.
As I logged in and used the software, I was impressed by its simple & intuitive design. The Kanban board and mind map tools make it easy to visualize and organize tasks, while the automatic saving feature ensures that no work is ever lost. Additionally, Nuclino's easy integration feature with over 25 different apps adds to its convenience and flexibility. However, some users have noted that the platform lacks advanced customization options, and there have been occasional glitches in the software.
The features Nuclio offers are:
- Collaborative and real-time project editing
- Kanban Board and mind maps creation
- Saves every change automatically.
- Easy integration feature - integration with 25+ different apps. (Apps are listed in the FAQ section)
Let's jump into the exciting part and explore its strengths and weaknesses. On the plus side, Nuclino offers a sleek and user-friendly interface that makes it easy for users to navigate and access its various features. Its advanced functionalities and integrations with other apps make it a valuable tool for business and personal use. Now, let's dive into the pros and cons of Nuclino:
Pros of Nuclio
- Fast to set up
- Affordable Pricing
- Simple UI
- Search works great
Cons of Nuclio
- Limited Features
- Absence of messaging/chat feature
Business Type
Although Nuclino's functionality is somewhat limited, its ease of use, affordability, and robust search capabilities make up for its cons. The platform is an excellent choice for small to medium-sized businesses with teams ranging from 5 to 20 people. Small/Medium scale business.
Ratings of Nuclio
Nuclino has received mixed ratings across various platforms. While the ratings may not be universally glowing, it's important to keep in mind that every user has different needs and preferences when it comes to KMS software. As such, it's always a good idea to read through reviews and try the app out for yourself to see if it meets your specific requirements. Below are the ratings Nuclino received from its users on different platforms:
- 3.8 rating on Google
- 4.4 rating on App Store
- No reviews yet on play store (the app is available)
User Experience Rating
When it comes to user experience, Nuclino has a rating of 3.8 on Google and 4.4 on the App Store. According to user reviews, Nuclino excels in ease of use, customer support, and value for money. However, some users have suggested that the platform could benefit from additional functionality and an integrated messaging or chat feature. Here is the rating figure of what users felt about the software in terms of ease of use.
- The ease of use = 4.5
- Customer support = 4
- Value for money = 4
- Functionality = 3.5 It can improve and add more functionality.
Nuclio Pricing
The pricing plans for Nuclino are reasonable, with a free version available that supports up to 50 items and 2GB storage. The paid plans start at $5 per user/month for an annual subscription and $6 per user/month for a monthly subscription. The paid plans support unlimited items and projects, advanced features, and 10GB of storage per user. Below is the detailed list:
- Free version available for up to 50 items and 2GB storage.
- Paid plans start at $5 per user/month for an annual subscription.
- $6 per user/month for the monthly subscription.
- Paid plans support unlimited items and projects, advanced features & 10GB storage/user.
FAQs for Nuclio
As a user, it's natural to have questions and concerns when exploring a new app. We understand that you want to be fully informed before taking the leap, which is why we've compiled a selected list of frequently asked questions (FAQs) to provide you with the information you need below:
Who are the typical users of Nuclino?
- Freelancers, mid-sized businesses to small businesses with 5 - 20 people in a team.
What languages does it support?
- English only
Can I use it on my phone?
- Yes, Nuclino supports the following devices: Android, iPad, iPhone
Does Nuclino offer an API?
- Yes, it offers API integration.
What applications can I integrate it with?
- Jira Work Management, GitHub, diagrams. net, Dropbox Business, Jira, Miro, MindMeister, Whimsical, OneDrive, Airtable, Google Workspace, Google Drive, Microsoft Teams, Google Slides, OneLogin, Wistia, Slack, Typeform, Lucidchart, Gliffy, SeaTable, Loom, Prezi, Google Maps, Framer, Figma, Google Sheets
What are the support options Nuclino offers?
- Knowledge base, Email and Help Desk
Overall, if you're looking for an affordable, easy-to-use, and collaborative knowledge management platform with robust search capabilities, Nuclino is definitely worth considering. Its integration features, clean interface, and excellent user experience make it an excellent choice for teams looking to improve their productivity and streamline their workflows.
9. ScreenSteps
What is ScreenSteps?
ScreenSteps is another best knowledge base software available in the market. The best thing about ScreenSteps is it is the trusted and secure platform for online documentation and distribution of your confidential information across an organization. The application is well built and covers almost every benefit that a KMS application has to offer to its users . When your employees run into difficulty at work, it gives a comprehensive list of solutions.
Features of ScreenSteps
ScreenSteps offers a comprehensive set of features designed to help businesses manage their knowledge and training needs. Some of the key features of ScreenSteps include:
- Call Flows
- Context-sensitive help
- Procedures roadmap
- Online Searchable knowledge base
- Courses
- Troubleshooting guides
- Analytics
- Single Sign-On
- Permissions Management
- Authoring Management
- Content Creation Tools
- Article Types
- Zero Memorization Training Program
- Courses
- Browser Extension
ScreenSteps is a knowledge management solution that has many strengths. It allows teams to create professional-looking documentation with lots of useful features to play around with. The UI/UX is intuitive and easy to use, and the customer service team is prompt and helpful. However, there are also some downsides to the software. The pricing is expensive, and the documentation could be made simpler and more consistent. Additionally, the tool lacks self-service features and may require the use of a separate ticketing system. Despite these drawbacks, Screensteps remains a strong choice for teams in need of a knowledge management solution.
Here's a pros and cons paragraph for the given features:
Pros
- Enables teams to write beautiful, professional-looking online help documentation
- Lots of useful features to play around
- Prompt customer service
- Intuitive UI/UX
Cons
- Pricing is expensive
- Documentation can be made more simple and consistent
- Self-service features are lacking
- Might need to add/use a separate ticketing system
Business Type
ScreenSteps is an ideal knowledge management solution for small to medium-sized businesses. Its features, such as call flows, context-sensitive help, procedures roadmap, online searchable knowledge base, and troubleshooting guides, cater to the needs of smaller teams. Small to medium-sized businesses
Ratings of ScreenSteps
Below are the available ratings for ScreenSteps on platforms like Google, app store, and playstore:
- Google - 4.7
- App Store - No reviews and rating
- Playstore - No reviews and rating
User Experience Rating
Here are the app ratings based on user experience:
- Ease of use - 4
- Features - 4.5
- Customer support - 3.5
Pricing Models of ScreenSteps
ScreenSteps offers two pricing models for its users. The first one is a free version with limited features and functionalities but is still a good option for small businesses with basic needs. The second model is subscription-based, where users can select different plans based on their business requirements. Here are the pricing models available:
- Free
- Subscription-based
Pricing Overview:
- The standard package starts at - $150
- Advanced package starts at - $300
- Add-ons - $100
What to Expect in a Standard Package?
**The standard package offers: ** This plan is ideal for B2B SaaS implementations and CRM/ERP implementations that deal with straightforward procedures Help employees and customers find answers quickly with a cloud-based knowledge base Author and update faster with the Desktop authoring tool Create crystal clear step-by-step guides with the Standard Articles Analyze and improve your results with built-in Reporting Single Sign-on using SAML
What additional things do you get in an advanced package?
The advanced package offers: This plan is ideal for contact centers or businesses that need to focus on improving employee performance when dealing with complicated procedures Everything in the Standard plan plus: Use interactive checklists to improve employee performance Use Workflow articles to guide users through complex scenarios or to create Interactive Conversation Flows for contact center agents Get the help you need via email, telephone, or chat
Add-ons that are available: These are optional add-ons that can be added to any account: Courses - Create and deliver courses for your employees and customers. Google Chrome Extension - Offer contextual guides in any web application your employees use.
FAQs for ScreenSteps
Whether you're curious about the app's features or have concerns about its functionality, our FAQ section has got you covered. So, take a moment to peruse the questions below and discover the answers you've been seeking.
Who are the typical users of Screensteps?
- Large Enterprises, Mid-size Businesses, Public Administrations, Small Businesses
What languages does ScreenSteps support?
- English
Does ScreenSteps offer an API?
- Yes, ScreenSteps has an API available for use.
What other apps does ScreenSteps integrate with?
- Zendesk Suite
What types of support do ScreenSteps offer?
- FAQs and Forum, Email and Help Desk, Chat, Knowledge Base
10. Tettra
What is Tettra?
Tettra is an independent internal knowledge base that isn't bundled with other customer relationship management (CRM) systems. What sets Tettra apart is its authenticity - it was created by people who have experienced the practical challenges of managing knowledge in real-world scenarios. The platform offers a reliable and robust solution for managing internal information and knowledge, developed by a team that has walked the talk. Whether you're a startup or a large enterprise, Tettra is the go-to tool for promoting knowledge-sharing, streamlining workflows, and driving innovation.
Tettra is a dependable solution that allows businesses of all sizes to streamline their internal workflows, promote knowledge-sharing, and foster innovation. By leveraging Tettra, organizations can better organize their internal knowledge base and unlock hidden insights that can drive better decision-making. With Tettra, teams can achieve new levels of collaboration, making it an indispensable tool for businesses looking to stay ahead in today's dynamic marketplace.
Features of Tettra
Tettra is a powerful knowledge management tool that offers a variety of features to help teams create, organize, and share information. With version control and document comparison, users can easily track changes and collaborate with others in real-time. Tettra also provides project management tools to help teams stay on track and organized, and users can request new pages to be added to their knowledge base. Here are the features of Tettra:
- Version/History Control
- Data Export
- Document Comparison
- Multiple user collaboration
- Project Management
- Page requests
- Easy integration with Slack
Pros and Cons of Tettra
Tettra has a number of pros and cons to consider. On the positive side, Tettra offers a comprehensive set of features to manage knowledge and training needs, including online courses, troubleshooting guides, and analytics, below are the pros and cons of Tettra:
Pros
- Simple, clean, and elegant page editor for wiki
- Easy to integrate with Google Drive and GitHub
- Easily available templates for easier and faster documentation
- Advanced permissions for teams with different layers of authorization
Cons
- History/Version Control
- API
- Data Export
- Document Comparison
- External Integrations
- Multi-User
- Project Management
- Chat
- Notifications
Business Type
- Small/medium-sized business
Ratings of Tettra
Below are the available ratings for Tettra on platforms like Google, app store, and playstore:
- Google ratings - N/A
- App store rating - 3.7
- Play Store rating - 4.7
Overall rating
- Value for money - 4
- Ease of use - 4.5
- Features - 4.5
- Customer support - 4
Pricing details of Tettra
- Free - 10 users/month
- Business - $10/month
- Enterprise - $17/month
FAQs for Tettra
We've put together a selected FAQ section to help address the most common inquiries about the app's features and functionalities. We want to ensure that the users have all the information they need to make an informed decision about using the software. Take a look at the questions and answers below to see if your concerns have already been addressed.
Who are the typical users of Tettra?
- Large Enterprises, Mid Size Businesses, Small Businesses
What languages does Tettra support?
- English only
Does Tettra offer an API?
- Yes, Tettra has an API available for use.
What other apps does Tettra integrate with?
- Google Workspace, Trello, Google Calendar, Microsoft Sharepoint, Lucidchart, Google Maps, Microsoft Outlook
What types of support does Tettra offer?
- FAQs and Forum, Email and Help Desk, Chat, Knowledge Base
11. Zoho-Desk
What is Zoho-Desk?
Zoho Desk is a CRM solution that effortlessly manages your customer service operations, boosts your agents' productivity, and creates exceptional customer experiences that leave a positive and enduring impact.
Features of Zoho-Desk
Zoho Desk is a powerful tool that combines multiple features to streamline your business operations. With its intuitive Activity Dashboard, you can keep track of all your customer interactions, making sure that no query goes unanswered. Here are some features of Zoho-Desk:
- Activity Dashboard
- Appointment Management
- Billing & Invoicing
- Call Tracking
- Chat/Messaging
- Churn Management
- Content Management
- Data Import/Export
- Knowledge Management
- Live Chat
Pros and Cons of ZohoDesk
ZohoDesk has a number of pros and cons to consider. On the positive side, ZohoDesk offers a comprehensive set of features to manage knowledge and training needs, including online courses, troubleshooting guides, and analytics, below are the pros and cons of ZohoDesk:
Pros
- Extensive CRM module to track leads, and client data.
- Easy-to-use feature
- Interactive and intuitive application
- Value for money
Cons
- Some features/tools don't work properly
- The features can be simplified
- Difficulty in extracting reports
Business Type
- Small/medium-sized business
ZohoDesk Ratings
Below are the available ratings for Zoho Desk:
- Google ratings - 4.5
- App store rating - 4.7
- Play Store rating - 4.5
Overall rating
- Value for money - 4
- Ease of use - 4
- Features - 3.5
- Customer support - 3.5
Pricing details of ZohoDesk
- Free - up to 3 users, forever!
- Standard - $14/agent/month
- Professional - $23/agent/month
- Enterprise - $40/agent/month
FAQs for ZohoDesk
We've put together a FAQ section to help address some of the most common questions users have about the app. So, take a look below and see if your question has already been answered:
Who are the typical users of ZohoDesk?
- Mid Size Business/Small Business
What languages does ZohoDesk support?
- English only
Does ZohoDesk offer an API?
- Yes, ZohoDesk has an API available for use.
What other apps does ZohoDesk integrate with?
- Slack, Google Workspace, Trello, Mailchimp, Google Analytics 360, Jira, Microsoft Teams, Zoho Social
What types of support does ZohoDesk offer?
- FAQs and Forum, Email and Help Desk, Chat, Knowledge Base
As we conclude this two-part series on the top 11 knowledge management software systems of 2023, it's important to reflect on the key themes and takeaways from our evaluation.
Firstly, the importance of knowledge management cannot be understated. In today's fast-paced and competitive business landscape, having an efficient and effective way to manage and share information is critical to staying ahead of the curve. Investing in a KMS system can be a game-changer for businesses of all sizes and industries.
Secondly, when evaluating KMS systems, it's important to consider both the fundamental pros and cons as well as secondary factors such as collaboration features, customization options, and security measures. Taking a holistic approach to evaluation can lead to a more informed decision and a KMS system that best fits your organization's unique needs.
Thirdly, our evaluation revealed that the top 11 KMS systems offer a range of features and applications that can benefit businesses in various ways, from streamlining workflows to promoting knowledge-sharing and innovation. As per our evaluation, we have picked three outstanding software from the list and it's time to reveal them:
No.1 is ScreenSteps features like call flows, analytics, permission management, and courses creation were unique and the app comes with intuitive UX/UI, other factors like ratings and reviews are also pretty good for this software, we think it is a one of the best software in the market for companies looking for B2B KMS system.
No. 2 is Clickup, clickup is surely one of the best knowledge management software. One of the prominent features of ClickUp is project management, the tool lets you easily collaborate with a team for getting things done efficiently. It also has great ratings and reviews online from its users, if you are planning to get a budget-friendly project management tool you should definitely keep ClickUp on your list.
No.3 is HelpCrunch, the tool is easy to configure with many different platforms and has features like communication management, cataloging and categorization, and auto responders. This tool is definitely a try if you are planning to implement a cost-friendly and good CRM for your business.
Overall, choosing the right knowledge management software is crucial for businesses looking to stay competitive in today's digital landscape. By carefully considering the features and factors that matter most to your organization, you can find a KMS system that helps you achieve your goals and drive success.