AI applications are simplifying learning and development practices for professionals. With further evolution of Artificial intelligence, we can expect the deep learning experience to leap out of the two-dimensional constraints (put by a screen interface) and into a three-dimensional learning experience that will bring together the real and imagined in one place. How AI is changing the learning and development practice and culture of organizations - large and small. If you think about it, artificial intelligence definitely has the potential to revolutionize traditional learning and development practices and processes in companies across the world. The fundamental difference is that AI-powered learning platforms are not process driven but people driven. More importantly, it helps companies personalize learning experience at scale. Why Should Your Company Try AI-powered Training and Development programs? AI-powered training and development programs offer a range of benefits for employees and companies, including: 1. Personalized learning experiences AI-powered learning platforms can offer personalized learning experiences that are tailored to each employee's unique learning preferences and abilities. This approach can help employees learn more efficiently and effectively, which can lead to better performance on the job. Harvard Business Review (HBR) published an article about how AR (augmented reality) has already started to redefine the training, coaching and instructional part of the learning and development cycle. “Early AR adopters like DHL, the U.S. Navy, and Boeing have already discovered the power of delivering step-by-step visual worker training on demand through AR. AR allows instruction to be tailored to a particular worker’s experience or to reflect the prevalence of particular errors.” (Source: HBR, Why Every Organization Needs An Augmented Reality Strategy. Nov-Dec 2017, ) 2. Real-time feedback With AI, learners can receive real-time feedback on their performance, which can help them improve more quickly. This feedback can be based on their individual progress and learning objectives, which can help them stay focused and engaged. 3. Improved engagement By providing personalized and job-specific training, AI-powered learning platforms can help employees learn at their own pace and focus on areas where they need more assistance. This approach can help increase engagement and retention, while also improving learning outcomes. 4. On-the-job training AI-powered learning systems can provide employees with on-the-job training, which can help them quickly master new skills. This is particularly beneficial for employees in positions that require ongoing skill development. 5. Cost and time savings AI can automate many of the repetitive tasks associated with training and development, such as developing training modules and grading tests. This can help organizations reduce costs and save time, while also improving efficiency and productivity. 6. Performance Tracking and Evaluation AI-powered learning and development platforms can track an employee's progress and evaluate their performance. This information can be used to identify knowledge gaps and areas that require improvement. Performance tracking and evaluation can also help managers and HR personnel provide targeted support and feedback to employees, which can help them grow and develop their skills. 7. Better Decision Making AI-powered learning and development can help companies make better decisions by providing them with data-driven insights into their employees' skills, knowledge, and performance. This information can be used to identify areas where additional training is required or to evaluate the effectiveness of existing training programs. 8. Virtual Reality Training Virtual reality (VR) technology is another application of AI-powered learning and development. VR can create immersive learning experiences that simulate real-world scenarios. This can help employees learn and practice complex skills in a safe and controlled environment. For example, VR can be used to train pilots, surgeons, and firefighters. 9. Continuous Learning Continuous learning is becoming increasingly important in today's fast-paced business environment. AI-powered learning platforms can help companies create a culture of continuous learning by providing employees with access to on-demand learning materials. This can help employees stay up-to-date with the latest trends and technologies in their field. 10. Scalability AI-powered learning and development programs are highly scalable, which means they can be easily implemented across large organizations with diverse workforces. This is particularly important for companies with a global presence, as it ensures that all employees receive the same high-quality training regardless of their location or language. As we move towards an increasingly digital world, organizations must adapt to keep up with the rapid pace of change. In today's competitive business landscape, it is crucial for companies to invest in their greatest asset - their employees. That's where the power of AI comes in. As business leaders, we must recognize the potential of AI-powered learning and development programs in transforming the way we train and grow our employees. By leveraging the power of AI, we can personalize learning experiences, provide real-time feedback, improve engagement, and offer on-the-job training - all while saving time and costs. But the true value of AI-powered learning goes beyond the tangible benefits. It lies in the ability to create a culture of corporate learning and growth within our organizations. By prioritizing employee development and investing in their skills, we can foster a sense of purpose and fulfillment in our teams, ultimately driving better performance and results.
Knowledge management systems (KMS) have evolved out of their early days of recording and storing data. In the digital age, knowledge management software is decentralizing access to knowledge. By leveraging advanced AI and natural language processing technology, knowledge management software delivers comprehensive answers to complex questions in real time. Advanced knowledge management solutions like ShareBot index vast amounts of data and organize it into a user-friendly format. The processing power of ShareBot empowers businesses to make informed decisions through reliable insights. Everything You Need to Know about the Knowledge Management System. A knowledge management system (KMS) can be a software platform that can store, organize, interpret, and share knowledge and information. A KMS can take many forms, including a database, a wiki, a document management system, or a content management system. Implementation of KMS offers strategic benefits to organizations in ways beyond measure, we can take the example of Accenture for it. KMS benefited Accenture in every aspect to streamline its operations and to improve its efficiency. The primary goal of a business knowledge management system is to help an organization manage knowledge effectively, improve collaboration and communication, and drive innovation. Five Key Features a Knowledge Management System 2.0 Should Have. 1. Powerful Search Knowledge management software typically includes a powerful search function that enables users to quickly find the information they need. The search function can be customized to allow users to search by keywords, metadata, tags, and other criteria, making it easy to find relevant information. 2. Content Editing and Auditing KMS includes tools for content editing and auditing. Businesses can ensure that the data is accurate, up-to-date, and relevant. Furthermore, content can be audited for accuracy and relevance, and outdated information can be removed or updated as necessary. Different types of KMS offer different features if your requirements are the KMS with content management and project management. The good part is you can choose for both options as well. 3. Backup and Restore Facilities Backup (and restore) prevents data loss or corruption. This ensures that critical information is always available, even in the event of a system failure or other unexpected events. 4. Cloud Library Many knowledge management software solutions are cloud-based, and can be accessed from anywhere with an internet connection. This feature enables organizations to easily share information across different departments, locations, and teams, making it easier to collaborate and share knowledge. 5. Branding and Customization Knowledge management software solutions allow organizations to brand and customize the interface to match the company's branding and visual identity. This creates a seamless user experience and reinforces the organization's brand identity. Now, the knowledge management system is taking the biggest leap with ShareBot. Knowledge Management System 2.0 With AI ShareBot is challenging the frontier of knowledge management. ShareBot brings advanced AI and machine learning technology to knowledge management software. It adds the ability to analyze the stored data and turn it into insightful answers to empower entrepreneurs, managers, and helps to streamline team collaboration at all levels. Five Benefits of ShareBot 1. Easy Access As a knowledge management system, ShareBot is designed to help users manage and organize their information for easy access. Easy access also means you save time. We have decluttered the process of finding an insightful answer. It’s simple. You type a question or query and get an insightful answer. 2. Lean Operation For Customer Happiness Eliminate the steps to create lean operations. How? You can use ShareBot as your customer agent or chatbot and instead of giving customers useful links, it can interpret the knowledge and present it into actionable solutions in the chat. No more your customers have to click the links, read the content, and construct an answer for themselves. Now, they just have to follow the steps. 3. Improved User Experience As a knowledge management system, ShareBot is designed to provide a user-friendly experience that makes it easy for users to access and organize their information. This improves the user experience and makes searching for information a more enjoyable and stress-free experience. 4. Accuracy with Relevance Accuracy and relevance are crucial elements of ShareBot. ShareBot uses advanced algorithms and machine learning techniques to ensure that the information provided is accurate and relevant to the user's query. If you are looking out for the options available in the market to compare the benefits with ShareBot you can browse the top knowledge management software and check the requirements that fits your box. For e.g: Let's say there’s a tech error, and rather than going through the normal route of solving a tech error. You type the specific error message and ShareBot provides you a list of potential solutions. 5. 10X Productivity It can remove steps in routine operational activities to gain efficiency. Once the knowledge base of the routine operational activities is stored in ShareBot, it can decentralize access and make it available in one click. A store operator can feed stock data together with the seasonal trends in ShareBot and it can analyze the data using the set parameters and give guidelines on when to order and how much. Essentially, it can transform itself into a stock management system. Finally, the more data ShareBot can play with, the better it will perform. Five Takeaways: The Knowledge Management market is ripe to evolve. Knowledge management solution (KMS) 2.0 will harness the power of AI and machine learning to process data. KMS 2.0 will include the power of analysis and interpretation over storing and sharing abilities of the existing solutions. KMS 2.0 can transform the way a company scales its knowledge power. Early adopters will reap the biggest benefits because they will master new knowledge management tools before others do. CTA: We are launching ShareBot in three months, join the waiting list to gain free access to our beta version.
Continuing from where we left off in part 1, we present to you the remaining five knowledge management software that made it to our top 11 list. In our previous blog post, we covered six of the top knowledge management software systems available in 2023. This is the second part of our blog series, where we will delve into five more robust KMS systems that are worth your attention. As we said, we will be picking three outstanding software from the list which will be revealed later in the blog. 7. Intercom intercom kms What is Intercom? Intercom is a highly effective platform that empowers businesses to manage their customer communication in an efficient and streamlined manner. Its highly effective and interactive interface can also help teams to mitigate the challenges in streamlining team collaboration . Notably, Intercom's 2-way messaging feature facilitates real-time conversations between businesses and their customers, leading to improved customer satisfaction and loyalty. At the heart of Intercom's success lies its commitment to putting the customer first. By enabling businesses to communicate with their customers in a personalized, conversational manner, Intercom helps companies build meaningful relationships with their customers. This customer-centric approach has made Intercom a preferred platform for businesses of all sizes looking to deliver exceptional customer experiences. Features of Intercom The platform also offers campaign analytics, providing valuable insights into customer engagement and behavior. Campaign scheduling allows businesses to schedule messages in advance, ensuring that they reach their audience at the right time. Here are some of the features of Intercom: 2-Way Messaging Automated Responses Campaign Analytics Campaign Scheduling Contact Database Email Automation Lead Generation SMS Messaging Pros of Intercom Intercom has many pros and cons to consider. On the positive side, Intercom offers a comprehensive set of features to manage knowledge and training needs, including online courses, troubleshooting guides, and analytics, below are the pros and cons of Intercom: Easy to configure Easy integration with iPhone Easy to track all chats and users Can send emails directly to non-app users Live-chat feature functions the best Cons of Intercom Customer service can be made prompt Improvement in UX/UI is recommended Business Type Small/medium-sized business Ratings of Intercom Below are the available ratings for Intercom on platforms like Google, app store, and playstore: Google ratings - 4 App store rating - 4.5 Play Store rating - 4.5 Overall rating Value for money - 4 Ease of use - 4.5 Features - 4 Customer support - 4 Intercom Pricing details Subscription - Starts from $74/month Free Trial - Available Intercom FAQs As users, we are always keen to understand the functionalities and features of any app, as well as any potential issues or concerns that may arise. To facilitate your decision-making process and ensure you have all the necessary information at your disposal, we have put together selected FAQs below: Who are the typical users of Intercom? Large Enterprises, Mid Size Businesses, Public Administrations, Small Businesses What languages does Intercom support? English Does Intercom offer an API? Yes, Intercom has an API available for use. What other apps does Intercom integrate with? Google Workspace, Trello, DocuSign, Asana, Jira, Evernote Teams, Google Calendar, Microsoft Sharepoint, Lucidchart, Google Maps, Miro, Microsoft Outlook What types of support does Intercom offer? FAQs and Forum, Email and Help Desk, Chat, Knowledge Base 8. Nuclino Nuclino kms When it comes to knowledge management, Nuclino stands out as a software platform that excels in simplicity and intuitive design. As soon as you log in, you'll immediately notice the smooth and clean interface, which streamlines the creation and management of lists, kanban boards, and mind maps. Nuclino takes teamwork to the next level with its collaborative, real-time project editing feature, which allows team members to work together seamlessly and effectively. With Nuclino, you'll have a powerful tool that empowers your team to achieve their goals and drive success in your business. As I logged in and used the software, I was impressed by its simple & intuitive design. The Kanban board and mind map tools make it easy to visualize and organize tasks, while the automatic saving feature ensures that no work is ever lost. Additionally, Nuclino's easy integration feature with over 25 different apps adds to its convenience and flexibility. However, some users have noted that the platform lacks advanced customization options, and there have been occasional glitches in the software. The features Nuclio offers are: Collaborative and real-time project editing Kanban Board and mind maps creation Saves every change automatically. Easy integration feature - integration with 25+ different apps. (Apps are listed in the FAQ section) Let's jump into the exciting part and explore its strengths and weaknesses. On the plus side, Nuclino offers a sleek and user-friendly interface that makes it easy for users to navigate and access its various features. Its advanced functionalities and integrations with other apps make it a valuable tool for business and personal use. Now, let's dive into the pros and cons of Nuclino: Pros of Nuclio Fast to set up Affordable Pricing Simple UI Search works great Cons of Nuclio Limited Features Absence of messaging/chat feature Business Type Although Nuclino's functionality is somewhat limited, its ease of use, affordability, and robust search capabilities make up for its cons. The platform is an excellent choice for small to medium-sized businesses with teams ranging from 5 to 20 people. Small/Medium scale business. Ratings of Nuclio Nuclino has received mixed ratings across various platforms. While the ratings may not be universally glowing, it's important to keep in mind that every user has different needs and preferences when it comes to KMS software. As such, it's always a good idea to read through reviews and try the app out for yourself to see if it meets your specific requirements. Below are the ratings Nuclino received from its users on different platforms: 3.8 rating on Google 4.4 rating on App Store No reviews yet on play store (the app is available) User Experience Rating When it comes to user experience, Nuclino has a rating of 3.8 on Google and 4.4 on the App Store. According to user reviews, Nuclino excels in ease of use, customer support, and value for money. However, some users have suggested that the platform could benefit from additional functionality and an integrated messaging or chat feature. Here is the rating figure of what users felt about the software in terms of ease of use. The ease of use = 4.5 Customer support = 4 Value for money = 4 Functionality = 3.5 It can improve and add more functionality. Nuclio Pricing The pricing plans for Nuclino are reasonable, with a free version available that supports up to 50 items and 2GB storage. The paid plans start at $5 per user/month for an annual subscription and $6 per user/month for a monthly subscription. The paid plans support unlimited items and projects, advanced features, and 10GB of storage per user. Below is the detailed list: Free version available for up to 50 items and 2GB storage. Paid plans start at $5 per user/month for an annual subscription. $6 per user/month for the monthly subscription. Paid plans support unlimited items and projects, advanced features & 10GB storage/user. FAQs for Nuclio As a user, it's natural to have questions and concerns when exploring a new app. We understand that you want to be fully informed before taking the leap, which is why we've compiled a selected list of frequently asked questions (FAQs) to provide you with the information you need below: Who are the typical users of Nuclino? Freelancers, mid-sized businesses to small businesses with 5 - 20 people in a team. What languages does it support? English only Can I use it on my phone? Yes, Nuclino supports the following devices: Android, iPad, iPhone Does Nuclino offer an API? Yes, it offers API integration. What applications can I integrate it with? Jira Work Management, GitHub, diagrams. net, Dropbox Business, Jira, Miro, MindMeister, Whimsical, OneDrive, Airtable, Google Workspace, Google Drive, Microsoft Teams, Google Slides, OneLogin, Wistia, Slack, Typeform, Lucidchart, Gliffy, SeaTable, Loom, Prezi, Google Maps, Framer, Figma, Google Sheets What are the support options Nuclino offers? Knowledge base, Email and Help Desk Overall, if you're looking for an affordable, easy-to-use, and collaborative knowledge management platform with robust search capabilities, Nuclino is definitely worth considering. Its integration features, clean interface, and excellent user experience make it an excellent choice for teams looking to improve their productivity and streamline their workflows. 9. ScreenSteps ScreenSteps kms What is ScreenSteps? ScreenSteps is another best knowledge base software available in the market. The best thing about ScreenSteps is it is the trusted and secure platform for online documentation and distribution of your confidential information across an organization. The application is well built and covers almost every benefit that a KMS application has to offer to its users . When your employees run into difficulty at work, it gives a comprehensive list of solutions. Features of ScreenSteps ScreenSteps offers a comprehensive set of features designed to help businesses manage their knowledge and training needs. Some of the key features of ScreenSteps include: Call Flows Context-sensitive help Procedures roadmap Online Searchable knowledge base Courses Troubleshooting guides Analytics Single Sign-On Permissions Management Authoring Management Content Creation Tools Article Types Zero Memorization Training Program Courses Browser Extension ScreenSteps is a knowledge management solution that has many strengths. It allows teams to create professional-looking documentation with lots of useful features to play around with. The UI/UX is intuitive and easy to use, and the customer service team is prompt and helpful. However, there are also some downsides to the software. The pricing is expensive, and the documentation could be made simpler and more consistent. Additionally, the tool lacks self-service features and may require the use of a separate ticketing system. Despite these drawbacks, Screensteps remains a strong choice for teams in need of a knowledge management solution. Here's a pros and cons paragraph for the given features: Pros Enables teams to write beautiful, professional-looking online help documentation Lots of useful features to play around Prompt customer service Intuitive UI/UX Cons Pricing is expensive Documentation can be made more simple and consistent Self-service features are lacking Might need to add/use a separate ticketing system Business Type ScreenSteps is an ideal knowledge management solution for small to medium-sized businesses. Its features, such as call flows, context-sensitive help, procedures roadmap, online searchable knowledge base, and troubleshooting guides, cater to the needs of smaller teams. Small to medium-sized businesses Ratings of ScreenSteps Below are the available ratings for ScreenSteps on platforms like Google, app store, and playstore: Google - 4.7 App Store - No reviews and rating Playstore - No reviews and rating User Experience Rating Here are the app ratings based on user experience: Ease of use - 4 Features - 4.5 Customer support - 3.5 Pricing Models of ScreenSteps ScreenSteps offers two pricing models for its users. The first one is a free version with limited features and functionalities but is still a good option for small businesses with basic needs. The second model is subscription-based, where users can select different plans based on their business requirements. Here are the pricing models available: Free Subscription-based Pricing Overview: The standard package starts at - $150 Advanced package starts at - $300 Add-ons - $100 What to Expect in a Standard Package? The standard package offers: This plan is ideal for B2B SaaS implementations and CRM/ERP implementations that deal with straightforward procedures Help employees and customers find answers quickly with a cloud-based knowledge base Author and update faster with the Desktop authoring tool Create crystal clear step-by-step guides with the Standard Articles Analyze and improve your results with built-in Reporting Single Sign-on using SAML What additional things do you get in an advanced package? The advanced package offers: This plan is ideal for contact centers or businesses that need to focus on improving employee performance when dealing with complicated procedures Everything in the Standard plan plus: Use interactive checklists to improve employee performance Use Workflow articles to guide users through complex scenarios or to create Interactive Conversation Flows for contact center agents Get the help you need via email, telephone, or chat Add-ons that are available: These are optional add-ons that can be added to any account: Courses - Create and deliver courses for your employees and customers. Google Chrome Extension - Offer contextual guides in any web application your employees use. FAQs for ScreenSteps Whether you're curious about the app's features or have concerns about its functionality, our FAQ section has got you covered. So, take a moment to peruse the questions below and discover the answers you've been seeking. Who are the typical users of Screensteps? Large Enterprises, Mid-size Businesses, Public Administrations, Small Businesses What languages does ScreenSteps support? English Does ScreenSteps offer an API? Yes, ScreenSteps has an API available for use. What other apps does ScreenSteps integrate with? Zendesk Suite What types of support do ScreenSteps offer? FAQs and Forum, Email and Help Desk, Chat, Knowledge Base 10. Tettra tettra kms What is Tettra? Tettra is an independent internal knowledge base that isn't bundled with other customer relationship management (CRM) systems. What sets Tettra apart is its authenticity - it was created by people who have experienced the practical challenges of managing knowledge in real-world scenarios. The platform offers a reliable and robust solution for managing internal information and knowledge, developed by a team that has walked the talk. Whether you're a startup or a large enterprise, Tettra is the go-to tool for promoting knowledge-sharing, streamlining workflows, and driving innovation. Tettra is a dependable solution that allows businesses of all sizes to streamline their internal workflows, promote knowledge-sharing, and foster innovation. By leveraging Tettra, organizations can better organize their internal knowledge base and unlock hidden insights that can drive better decision-making. With Tettra, teams can achieve new levels of collaboration, making it an indispensable tool for businesses looking to stay ahead in today's dynamic marketplace. Features of Tettra Tettra is a powerful knowledge management tool that offers a variety of features to help teams create, organize, and share information. With version control and document comparison, users can easily track changes and collaborate with others in real-time. Tettra also provides project management tools to help teams stay on track and organized, and users can request new pages to be added to their knowledge base. Here are the features of Tettra: Version/History Control Data Export Document Comparison Multiple user collaboration Project Management Page requests Easy integration with Slack Pros and Cons of Tettra Tettra has a number of pros and cons to consider. On the positive side, Tettra offers a comprehensive set of features to manage knowledge and training needs, including online courses, troubleshooting guides, and analytics, below are the pros and cons of Tettra: Pros Simple, clean, and elegant page editor for wiki Easy to integrate with Google Drive and GitHub Easily available templates for easier and faster documentation Advanced permissions for teams with different layers of authorization Cons History/Version Control API Data Export Document Comparison External Integrations Multi-User Project Management Chat Notifications Business Type Small/medium-sized business Ratings of Tettra Below are the available ratings for Tettra on platforms like Google, app store, and playstore: Google ratings - N/A App store rating - 3.7 Play Store rating - 4.7 Overall rating Value for money - 4 Ease of use - 4.5 Features - 4.5 Customer support - 4 Pricing details of Tettra Free - 10 users/month Business - $10/month Enterprise - $17/month FAQs for Tettra We've put together a selected FAQ section to help address the most common inquiries about the app's features and functionalities. We want to ensure that the users have all the information they need to make an informed decision about using the software. Take a look at the questions and answers below to see if your concerns have already been addressed. Who are the typical users of Tettra? Large Enterprises, Mid Size Businesses, Small Businesses What languages does Tettra support? English only Does Tettra offer an API? Yes, Tettra has an API available for use. What other apps does Tettra integrate with? Google Workspace, Trello, Google Calendar, Microsoft Sharepoint, Lucidchart, Google Maps, Microsoft Outlook What types of support does Tettra offer? FAQs and Forum, Email and Help Desk, Chat, Knowledge Base 11. Zoho-Desk Zohodesk kms What is Zoho-Desk? Zoho Desk is a CRM solution that effortlessly manages your customer service operations, boosts your agents' productivity, and creates exceptional customer experiences that leave a positive and enduring impact. Features of Zoho-Desk Zoho Desk is a powerful tool that combines multiple features to streamline your business operations. With its intuitive Activity Dashboard, you can keep track of all your customer interactions, making sure that no query goes unanswered. Here are some features of Zoho-Desk: Activity Dashboard Appointment Management Billing & Invoicing Call Tracking Chat/Messaging Churn Management Content Management Data Import/Export Knowledge Management Live Chat Pros and Cons of ZohoDesk ZohoDesk has a number of pros and cons to consider. On the positive side, ZohoDesk offers a comprehensive set of features to manage knowledge and training needs, including online courses, troubleshooting guides, and analytics, below are the pros and cons of ZohoDesk: Pros Extensive CRM module to track leads, and client data. Easy-to-use feature Interactive and intuitive application Value for money Cons Some features/tools don't work properly The features can be simplified Difficulty in extracting reports Business Type Small/medium-sized business ZohoDesk Ratings Below are the available ratings for Zoho Desk: Google ratings - 4.5 App store rating - 4.7 Play Store rating - 4.5 Overall rating Value for money - 4 Ease of use - 4 Features - 3.5 Customer support - 3.5 Pricing details of ZohoDesk Free - up to 3 users, forever! Standard - $14/agent/month Professional - $23/agent/month Enterprise - $40/agent/month FAQs for ZohoDesk We've put together a FAQ section to help address some of the most common questions users have about the app. So, take a look below and see if your question has already been answered: Who are the typical users of ZohoDesk? Mid Size Business/Small Business What languages does ZohoDesk support? English only Does ZohoDesk offer an API? Yes, ZohoDesk has an API available for use. What other apps does ZohoDesk integrate with? Slack, Google Workspace, Trello, Mailchimp, Google Analytics 360, Jira, Microsoft Teams, Zoho Social What types of support does ZohoDesk offer? FAQs and Forum, Email and Help Desk, Chat, Knowledge Base As we conclude this two-part series on the top 11 knowledge management software systems of 2023, it's important to reflect on the key themes and takeaways from our evaluation. Firstly, the importance of knowledge management cannot be understated. In today's fast-paced and competitive business landscape, having an efficient and effective way to manage and share information is critical to staying ahead of the curve. Investing in a KMS system can be a game-changer for businesses of all sizes and industries. Secondly, when evaluating KMS systems, it's important to consider both the fundamental pros and cons as well as secondary factors such as collaboration features, customization options, and security measures. Taking a holistic approach to evaluation can lead to a more informed decision and a KMS system that best fits your organization's unique needs. Thirdly, our evaluation revealed that the top 11 KMS systems offer a range of features and applications that can benefit businesses in various ways, from streamlining workflows to promoting knowledge-sharing and innovation. As per our evaluation, we have picked three outstanding software from the list and it's time to reveal them: No.1 is ScreenSteps features like call flows, analytics, permission management, and courses creation were unique and the app comes with intuitive UX/UI, other factors like ratings and reviews are also pretty good for this software, we think it is a one of the best software in the market for companies looking for B2B KMS system. No. 2 is Clickup, clickup is surely one of the best knowledge management software. One of the prominent features of ClickUp is project management, the tool lets you easily collaborate with a team for getting things done efficiently. It also has great ratings and reviews online from its users, if you are planning to get a budget-friendly project management tool you should definitely keep ClickUp on your list. No.3 is HelpCrunch, the tool is easy to configure with many different platforms and has features like communication management, cataloging and categorization, and auto responders. This tool is definitely a try if you are planning to implement a cost-friendly and good CRM for your business. Overall, choosing the right knowledge management software is crucial for businesses looking to stay competitive in today's digital landscape. By carefully considering the features and factors that matter most to your organization, you can find a KMS system that helps you achieve your goals and drive success.
Effective knowledge management can help organizations save time and resources, improve productivity and quality, reduce errors and rework, and foster innovation and growth. However, implementing a KMS can also pose challenges related to data quality, user adoption, cultural and organizational barriers, and technology integration. Therefore, it is essential to carefully plan and design a KMS, provide adequate training and support, and continuously monitor and evaluate its performance. In this article, we will discuss why we need KMS, the best practices for knowledge management in remote work, security considerations and the future trends in this industry. A knowledge management system is a software-based solution designed to help organizations manage and leverage their knowledge assets. It provides tools and processes to capture, store, share, and reuse information and knowledge within an organization. The goal of a KMS is to enhance organizational learning, decision-making, innovation, and competitiveness by making knowledge accessible and usable by those who need it. The importance of knowledge management systems in remote work The shift towards remote work has brought about new challenges for organizations in terms of managing knowledge and supporting their remote workforce. This is where knowledge management systems come into play with the benefits of providing a crucial solution for effective knowledge sharing, Streamline collaboration, and innovation in a remote work environment. Remote workforce management is a critical aspect of successful remote work, and a KMS can provide a platform for managers to manage their remote workforce more efficiently. The system can track the performance of remote workers, schedule tasks, and provide training and support to improve their productivity and engagement. Remote access solutions, such as virtual private networks (VPNs) and cloud-based solutions, can enable remote workers to access KMS securely and efficiently, regardless of their location. Collaboration tools such as video conferencing, instant messaging, and shared document platforms can facilitate knowledge sharing and collaboration among remote teams. Workforce management software can help organizations manage their remote workforce more effectively by tracking their performance, scheduling tasks, and providing training and support. Best Practices for Knowledge Management in Remote Teams Best Practices for Knowledge Management in Remote Teams With the rise of remote work, knowledge management has become an essential tool for organizations to maintain efficiency, productivity, and innovation. Here are some best practices for knowledge management in remote teams: 1. Invest in team communication tools Remote teams rely heavily on communication to collaborate and share knowledge effectively. Invest in team communication tools such as video conferencing, instant messaging, and project management software to keep your team connected and engaged. 2. Use secure file sharing and collaboration software Secure file sharing and collaboration software is critical for protecting sensitive information and ensuring that remote workers can access and collaborate on documents and files easily. Look for software with strong encryption and access controls to protect your data. 3. Encourage knowledge sharing Encourage team members to share their knowledge and expertise by creating opportunities for collaboration, such as virtual brainstorming sessions, knowledge sharing sessions, and virtual white boarding. 4. Create a knowledge management system Establish a knowledge management system that includes a repository of knowledge assets, such as best practices, case studies, and training materials. Ensure that the system is accessible to remote workers and that it is regularly updated and maintained. 5. Provide training and support Provide training and support to your remote team members on how to use the knowledge management system and communication tools effectively. Regularly check in with them to ensure that they are using the system and tools correctly. 6. Foster a culture of continuous learning Encourage a culture of continuous learning and improvement by promoting ongoing professional development opportunities and providing resources for remote workers to learn new skills and stay up-to-date with industry trends. By implementing these best practices, remote teams can stay connected, collaborate effectively, and maintain productivity and innovation. For best practices in implementing knowledge management, you can visit our other article which is about the implementation of KMS. Security Considerations for Remote Knowledge Management Security Considerations for Remote Knowledge Management Digital knowledge management systems are an essential tool for remote teams to collaborate, share knowledge, and work efficiently. However, they also pose significant security risks that must be addressed to protect sensitive data and prevent data breaches. Here are some security considerations for remote knowledge management: 1. Use secure remote work technology Remote work technology, such as virtual private networks (VPNs), cloud-based solutions, and collaboration tools, should be secured with strong encryption and access controls to prevent unauthorized access to sensitive data. 2. Ensure secure data storage Store data in secure locations, such as cloud-based servers or on-premise servers with strict access controls. Ensure that the data is regularly backed up to prevent data loss. 3. Use strong authentication and access controls Implement strong authentication and access controls to prevent unauthorized access to sensitive data. Use two-factor authentication and limit access to data based on user roles and permissions. 4. Educate remote workers on security best practices Educate remote workers on security best practices, such as creating strong passwords, not sharing passwords, and reporting suspicious activities. 5. Monitor and audit system activity Monitor and audit system activity to detect and prevent security breaches. Implement logging and alert systems to notify security teams of suspicious activities. 6. Regularly update and maintain systems Regularly update and maintain knowledge management systems, remote work technology, and team communication tools to address security vulnerabilities and prevent data breaches. By addressing these security considerations, organizations can ensure the protection of sensitive data and prevent data breaches in a remote work environment. Future Trends in Virtual Knowledge Management and Collaboration Future Trends in Virtual Knowledge Management and Collaboration As remote work becomes more prevalent, virtual knowledge management and collaboration are becoming increasingly important. Here are some future trends in virtual knowledge management and collaboration: 1. Virtual reality (VR) and augmented reality (AR) VR and AR technologies are emerging as powerful tools for virtual collaboration and knowledge management. These technologies allow remote teams to collaborate and share knowledge as if they were in the same physical location, enabling immersive and interactive experiences. 2. Artificial intelligence (AI) AI-powered tools are becoming increasingly common in knowledge management and collaboration. AI can be used to automate repetitive tasks, analyze data, and provide insights that can help remote teams work more efficiently. 3. Integration of collaboration tools Collaboration tools for remote teams are evolving to provide a more seamless experience. These tools are being integrated with other software, such as project management tools and knowledge management systems, to provide a unified platform for remote teams to work on. 4. Hybrid work models As remote work becomes more prevalent, organizations are adopting hybrid work models that combine remote work and office-based work. This trend will require virtual collaboration tools that can support both remote and in-office workers. 5. Emphasis on team communication tools Team communication tools will continue to be a critical component of virtual knowledge management and collaboration. These tools will need to support real-time communication, video conferencing, and file sharing to enable remote teams to collaborate effectively. 6. Enhanced security and privacy With the increase in remote work, security and privacy concerns will become more important. Virtual knowledge management and collaboration tools will need to provide enhanced security features, such as end-to-end encryption and access controls, to protect sensitive data. By embracing these trends, organizations can leverage virtual knowledge management and collaboration to improve productivity, efficiency, and innovation in a remote work environment. Conclusion Knowledge management systems are essential for remote work environments. In a remote setting, employees face unique challenges, including isolation, lack of collaboration, and difficulty maintaining consistency in workflows and procedures. Knowledge management systems can help address these challenges by providing a centralized platform for sharing information, standardizing processes, promoting learning and development, and enhancing productivity. By leveraging technology, remote teams can access the information and expertise they need to perform their tasks effectively, make informed decisions, and deliver better results. In today's remote work environment, investing in a robust knowledge management system is essential for organizations to support their remote teams and maximize their potential. Reference Gupta, A., & Patel, D. (2021). The Importance of Knowledge Management Systems in Remote Work. Retrieved from https://www.business.com/articles/knowledge-management-systems-remote-work/ Alavi, M., & Leidner, D. E. (2001). Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS quarterly, 25(1), 107-136. doi: 10.2307/3250961
On-the-job training experience is one of the best ways of imparting specific skills to your employees. Polishing the skills of your employees in real life day to day challenging situations, and keeping them engaged at the same time, can add value to your training program. And this is one area where Augmented Reality (AR) and Virtual Reality (VR) training truly shines out. Virtual Reality (VR) Training Platform Nowadays, VR is receiving more attention in the online training sector, thanks to devices such as Gear VR, and Oculus Rift. But, what is Virtual Reality Training? Basically, VR based training allows the trainee to explore a 3D environment that is related to the subject matter using a special audio-visual headset. The trainee is totally immersed in the simulation to the point that they start to respond to it just as they would in a real-life situation. Not only do the trainees acquire the relevant information concerning their job, but they start practicing their skills right away in a virtual world. This virtual setting makes learning truly interactive, immersive, and engaging. For example, if you have several coffee shops situated in different geographical locations, you can use VR to train your employees. Let’s say that you need your employees to improve their customer service skills. Using VR technology, you can create real-life situations with actual scenarios. In this case, create a 3D coffee shop, with customers of all sorts, where the employee needs to deal with unpleasant and even aggressive customers. Each scenario can be analyzed, and present the right way to deal with the situation if the employee didn’t handle it well. Unfortunately, AR implementation may be very costly and not doable for SME’s. These days, the main industries to embrace the VR technology are gaming and medical industries. The video games market was estimated to be worth 17 billion U.S. dollars in 2015, and is expected to reach over 20 billion by 2020. However, VR is not only fun and games; the healthcare industry is aiming at saving lives by allowing young interns to practice surgical procedures on virtual models rather than live patients. VR can also help patients to deal with fears of things like flying, and claustrophobia; soldiers also, with post-traumatic stress disorder (PTSD). Augmented Reality (AR) Training Platform AR allows you to add layers of digital content onto the physical world that your learners can view via an iOS or Android device. An AR platform creates a mind-blowing experience that enhances the learning experience, and redefines the learning space. Learners create Augmented Reality experiences on the subject matter to bring their learning to life using a mobile app, such as Anatomy 4D. For example, if one of your coffee shops’ technician is new and doesn’t know how to fix a certain equipment, an experienced technician in a different coffee shop can assist him without having to travel. Using both an AR app and his phone camera, the new technician can share a real-time video with the experienced technician, who then views the equipment via the AR app and guides the junior through the steps of fixing it. You can record such videos, and archive them for future training or reference. In this case, AR training not only reduces delay, but also saves you the cost of ramping up the number of new technicians who can tap the expertise within the organization, irrespective of the distance. The result is an effective real-life training from the experienced technician who can now concentrate on other important company activities since he doesn’t need to travel off-site. AR technology is much more affordable than VR, and it is less cumbersome to use. All you need is a smart phone or tablet which you probably already have. Some vehicle companies already supply their customers with an AR app where they can point the device at the engine, and relevant text appears on the screen, showing the inexperienced driver what is going on under the hood. It isn’t a secret that more engaged and motivated learners understand the subject better, and remember it longer. However, with emerging VR and AR technologies, the expected learning possibilities are endless. Sharon Stoerger, an author and professor at Rutgers University says, “These virtual world experiences also extend the boundaries of the traditional classroom where collective intelligence, as opposed to individual experience, becomes an important approach.”
https://youtu.be/I6a8zIJiWqs Declining Attention Span According to a Microsoft study from 2015, People have less attention span than that of a goldfish. It shows that a goldfish can stay interested in something for nine seconds while people, on average, clock in at 8 seconds, which is down from 12 seconds in 2000 and getting shorter all the time. Therefore, our attention span is even lower than eight seconds in 2018. Thus, creating micro online courses can lead to great results in terms of your trainee engagement and retention rates. Micro-learning goes hand in hand with the principle, “If you can’t beat it, join it.” There is no doubt that you can’t beat the shrinking attention span. So, consider embracing the micro-learning approach. In the year 2014, only 33 percent of companies were satisfied with their manual training programs and nearly half said more technology-based learning tools were needed, according to a study conducted by APQC. This explains why the majority of participants said they would be offering mobile training by 2020. This dissatisfaction led to the need for a more flexible, in-time and interactive learning, which is micro-learning. Learning as an Ongoing Process According to trainer Ravi Sankar Venna, learning is a process of life, a pinnacle of the attitude, and the vision of the universe. The day we stop learning new things either professionally or personally, literally, it would be the end of life. Dr. Abdul Kalam, a former Indian president, affirmed that “Learning gives creativity, creativity leads to thinking, thinking provides knowledge, knowledge makes you great.” So, learning is a process. If we stop learning and thinking, then there is no creativity and knowledge in our lives. Learning is therefore not a onetime task, but a lifetime process. And a micro-learning approach offers this continuous learning. Real-Life Examples of the Impact of Micro-learning A certain Boston based company trading on recycled electronics found that due to lack of clarity, their associates lost revenue dollars and new training was needed for hundreds of them on how to do more accurate product trade. Through micro-learning, they rolled out a series of short training videos about how their trade-in program works. Within two weeks, accuracy showed double-digit improvement. Faced with constant and rapid evolution in customer service requests among its over 5,000 hotels all over the world, an intercontinental hotels group needed a new kind of training that could keep pace with the increasing complexity of customer requests. The company previously relied upon periodic classroom training which did not yield much, but after adopting micro-learning lessons accessible to reps on any device at any time, the bite-sized training worked well. Within just two days of launching the new system, their workers in five countries had accessed more than 5,500 lessons. Finally, “What people need to know hasn’t changed, but how they learn it has,” Deloitte Consulting Director Jennifer Stempel told his Workforce. “It’s about offering new platforms that enable employees to be in control of how they access learning.” And this is why you should embrace the micro-learning approach in this digital era.
Virtual events may have become popular with COVID, but they are here to stay beyond the end of the pandemic. A video format greatly reduces the cost of hosting an event, simplifies schedule coordination, and increases a company’s ability to redistribute the content in a variety of formats, including transcription. For example, you’ve likely attended several live virtual events in the past year and learned a lot from them. But when it came time to implement the resources, strategies, or tools covered in the virtual event, you weren’t likely to go back and rewatch the video. You’d have wanted the rich content distilled into a written resource so you could quickly find the relevant information. Many companies fail to partner their virtual events with tangible information afterward, leaving the information transaction incomplete. You can more fully connect with your target audience, increase understanding, and create opportunities for further content by transcribing your video the next time you are hosting a virtual event. We’ll cover the top five ways to capitalize on your next live event and then how to get a transcript of a video. 1. Increase Engagement A recent Zippia survey found that 67% of people report being distracted during meetings, with emails, life stress, or simply being hungry or tired as top competitors for attention. Add working from home with children, partners, and pets, and you have a real problem ensuring that your important message is heard. By providing a transcript, you will allow your employees or other participants the chance to review material on their own time when they can pay attention best. By providing the information in a written format, they will quickly be able to grasp the main points and quickly move to implementation. It will also be more inclusive to those who prefer to take notes, allowing them to listen first with the confidence that they will be provided with a write-up later. Finally, it will be more inclusive to those with auditory processing issues, including visual learners and those with ADHD or other similar conditions. 2. Easily Provide Subtitles Subtitles increase attention, clarify the message, and make it easier for those who have auditory problems or speak a second language to participate. The CDC reports that about 16% of Americans have some level of hearing impairment – that’s about one in every six audience members! Not only do subtitles increase attention, but it allows viewers to consume content in a broader context, like reading the video during a noisy commute. In fact, it is estimated that 80% of closed caption users don’t use them primarily for auditory impairment. Wondering how to add subtitles to a video? One of the easiest ways is to adapt your transcript to SRT format and upload it to the video. Sharelook can take any video recording and quickly transcribe it so that you can offer subtitles in record time. 3. Increase SEO Ranking Video and SEO are closely related. A key component of SEO is the average time spent per visitor on your page – videos significantly increase that time. By offering a transcript, you can increase that time even more while providing another relevant link. Transcriptions are also loaded with keywords, an essential building block to SEO rankings. A transcript is more likely to become a reference than a video alone, as visitors are more likely to watch a video once, but they will return to a useful article with studies or useful processes multiple times. Finally, a video with a transcript is much easier to share. For example, suppose an attendee shares your conference or video on their LinkedIn or Twitter feed. It will be easier for their circle of influence to interact with a transcription than simply a video. 4. Create Opportunities for Additional Content Content marketing is a strategy to succeed today and includes the development of thought leadership through the dispersal of free content. Video transcription is an excellent piece of content marketing and can often be used as the foundation for several additional pieces of content, including blog and social media posts. Not only can you use the raw transcript in content marketing, but you can also adapt the format to create paid content. This may include an in-depth course or ebook with the original video and transcript as the hook. Lastly, you will save your marketing team a lot of time creating this content if they can work with a transcript instead of painstakingly pulling out quotes and metrics themselves. Sharelook automatically records video events we host, making it easy to package as a course! We also have a course marketplace where you can sell your video course and offer a certificate of completion at the end. 5. Improve Translation Capability While your company workforce or target audience may entirely comprise Americans or English-speakers, there may be significant differences in the dialect that impact the understanding of your message. Even this goal is short-sighted, however. Our global economy allows for professionals around the world to reference work done in other countries. You may be limiting your scope by only providing a transcript in one language, so you may want to think about providing translated transcripts in five or so commonly-used languages for important conferences. Sharelook offers live transcription, so you don’t have to wait until the meeting is over to include multiple languages during the event! How to Transcribe Audio or Video If you’ve been wondering how to transcribe audio or video recordings into text, look no further. The best way to complete your transcription project is to partner with a company like Sharelook that offers a one-stop-shop experience for your video hosting, transcription, course creation, and translation needs! Sharelook is here to help you with your project. We offer a range of price packages, including transcription, video hosting, and multiple account users. Our basic package is free, so try out our services today to take full advantage of the marketing power of your next virtual event!